Terms of Service

Last Updated: 21st of October, 2025

1. Introduction

These Terms of Service ("Terms") govern your use of www.newmanagercoach.com (the "Website") and the coaching services provided by New Manager Coach, a division of D326 Holding SASU ("we," "us," or "our"). By accessing or using our Website or services, you agree to be bound by these Terms.

2. Services Provided

We offer professional coaching services including business coaching and career coaching. Our coaching services are designed to support your personal and professional development goals.

Important Notice: Our coaching services are not a substitute for professional medical, psychological, legal, or financial advice. If you require such services, please consult with an appropriate licensed professional.

3. Eligibility

You must be at least 18 years old to use our services. By using our Website and services, you represent that you meet this age requirement.

4. Booking and Payment

4.1 Booking Sessions

Coaching sessions can be booked through website, email, text message or phone. All bookings are subject to availability and confirmation.

4.2 Payment Terms

Payment is required in advance of session.
We accept Paypal, card payments and wire transfers
All prices are in Euros and include applicable VAT/taxes, unless otherwise specified
Invoices will be provided for all transactions

4.3 Packages and Subscriptions

If you purchase a coaching package or subscription, the specific terms (duration, number of sessions, validity period) will be outlined in your purchase confirmation.

5. Cancellation and Rescheduling

5.1 Client Cancellations

You may cancel or reschedule a session with at least 24 hours notice without penalty
Cancellations made with less than 24 hours notice will result in a 50% charge
No-shows (missed sessions without notice) will be charged in full

5.2 Our Cancellations

We reserve the right to cancel or reschedule sessions due to illness, emergency, or unforeseen circumstances. In such cases, we will offer to reschedule at no additional cost or provide a full refund.

6. Refund Policy

6.1 Individual Sessions

Refunds for individual sessions are available only if cancelled according to the cancellation policy above.

6.2 Packages and Programs

Refunds for coaching packages are available within 14 days of purchase if no sessions have been used
Once you have attended your first session, packages are non-refundable, but remaining sessions may be transferred or rescheduled according to the package terms
Unused sessions in packages expire after 12 months from purchase date

6.3 EU Right of Withdrawal

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving reason. However, this right expires if you explicitly request that services begin during the withdrawal period and we have fully performed the service.

7. Client Responsibilities

As a client, you agree to:

Attend scheduled sessions on time or provide adequate notice of cancellation
Participate actively and honestly in the coaching process
Complete any agreed-upon tasks or assignments between sessions
Inform us of any concerns or issues promptly
Take responsibility for your own decisions and actions

8. Confidentiality

8.1 Our Commitment

We treat all information shared during coaching sessions as confidential and will not disclose it to third parties except:

With your written consent
If required by law
If there is a serious risk of harm to you or others

8.2 Your Commitment

We ask that you also maintain confidentiality regarding our coaching methods, materials, and any proprietary information shared during sessions.

9. Intellectual Property

All content on this Website, including text, graphics, logos, and materials provided during coaching sessions, is the property of D326 Holding SASU and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

We provide coaching services on an "as is" basis
We make no guarantees regarding specific outcomes or results
We are not liable for any indirect, incidental, or consequential damages arising from our services
Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim

This limitation does not affect any statutory rights you may have as a consumer under EU law.

11. Professional Boundaries

Our coaching relationship is strictly professional. We maintain ethical boundaries and do not engage in:

Personal relationships outside the coaching context
Dual relationships that could impair our objectivity
Exploitation of the coaching relationship for personal gain

12. Communication

We may communicate with you via email, phone, or video conferencing platforms. You consent to these methods of communication when you engage our services.

13. Dispute Resolution

13.1 Informal Resolution

If you have any concerns or disputes, please contact us first at [your email] so we can attempt to resolve the issue amicably.

13.2 Governing Law

These Terms are governed by the laws of France and the European Union.

13.3 EU Online Dispute Resolution

EU consumers can access the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our Website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the new Terms.

15. Termination

Either party may terminate the coaching relationship at any time with written notice. Upon termination:

You remain responsible for payment of any services already provided
Unused portions of prepaid packages may be refunded on a prorated basis at our discretion
All confidentiality obligations continue after termination

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

If you have questions about these Terms, please contact us:

Email: info@d326.eu
Address: 515 Chemin de Dartaise, F-26400 Grane
Phone: +33 4 28500 006

By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.